Your bag
FAQS

GENERAL

I have a question that is not listed in the FAQ.
When will I get a respons regarding my query?

ORDERS & PAYMENT

Can I order from my country?
My order is not going through, what do I do?
Which payment options do you have?
I haven't received an order confirmation.

RETURNS & EXCHANGES

Can I return an item?
Do you charge for return shipping?
Can I exchange an item?
How do I return or exchange an item?
Can I pick up/return/exchange my order in store?

DELIVERY

How long will it take to deliver my item?
Where is my order?
How do I change my address or add a new one?
My item hasn't been delivered, what should I do?
Are there excess charges on items from international sellers?

ORDER CANCELLATIONS AND COMPLAINTS

Can I cancel my order?
How do I cancel an order?
How do I register a complaint about a defective product?