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FAQS

Order management

How can I check if I received an order?
I can see the order in my dashboard, but I haven't received any notification, should I report it?
I forgot to remove a product sold out in my shop, and got an order from a customer though TPH. What should I do?

Return, Cancel, Refund, Exchange

Should I accept returns?
Can I refuse order requests from customers ?
How can I refund to the customer?

Delivery

Who pays for the shipping cost?
Shipping cost was more expensive than I expected. Can I charge more to the customer?
Will I receive an order from other countries?
I was asked to describe the product as a gift / lower the product price in the custom document so that the customer can avoid custom tariff. Can I do that?